Understand what motivates green purchases. It’s not just about doing good. Although 88 percent of green shoppers want to do what’s right and 85 percent want to preserve the environment for future generations, the biggest factor—cited by 90 percent—is the desire to save time or money in the long run. In other words, your product or service has to meet the same criteria as any purchase would—you don’t get special treatment for being green.
Be specific. As I mentioned above, consumers are highly skeptical about green claims, so you need to spell out in plain English exactly what makes your product or service environmentally friendly. Stay away from complex or vague statements or scientific terms that are hard to understand and likely to make customers suspicious. Instead, keep it simple. Using symbols of any green certifications you possess is a smart move; these influence 80 percent of consumers to buy. You can also explain how the product helps the environment, such as “uses less water.”
Educate customers and prospects. Education is key when differentiating many green products and services from the competition. Your website, packaging, ad copy and other marketing materials should explain the benefits of your product or service, not just to the environment but to the customer as well. For example, low-energy light bulbs cost more than standard bulbs, but because they last longer, they can effectively be marketed citing the benefit that they eliminate the need to frequently replace bulbs in hard-to-reach places. If your product is priced higher than similar, non-green products, that’s not necessarily a deal breaker. Just be sure you spell out how your product is a better value in the end because it lasts longer, saves on energy costs or can be re-used.
Be honest. It’s easy to get a bit flowery and over-the-top when you’re writing marketing copy, but with a green product or service, you must be particularly careful not to overstate your green credentials in any way. If your customers—or your competitors—find out you’re not being 100 percent honest, it could backfire on your business in a major way. The Cone study found that when consumers feel a business is making false claims, 77 percent will boycott the company.
Walk the talk. In addition to the content of your marketing message, you need to consider how it is delivered. For example, if you announce your new green product by mailing a hard copy press kit to dozens of media outlets, your environmentally friendly message will get canceled out by the sheer waste of paper. If your organic skin-care products are shipped to stores packed in oversized boxes with Styrofoam peanuts, someone’s going to notice the disconnect and, in today’s transparent world, the negative word-of-mouth will spread fast.
GreenerChoices.org, launched on Earth Day 2005 by Consumers Union, the non-profit publisher of Consumer Reports, is a Web-based initiative to inform, engage, and empower consumers about environmentally-friendly products and practices. GreenerChoices.orgoffers an accessible, reliable, and practical source of information on buying “greener” products that have minimal environmental impact and meet personal needs.
We created GreenerChoices.org to address the lack of credible, in-depth information on green products, services, and lifestyles, especially on the Web. Environmentally conscious consumers are faced with a huge amount of “green washing” by companies that want to capitalize on and exploit the growing interest in environmentally-friendly products, health, pollution and toxics.
We created GreenerChoices.org to address the lack of credible, in-depth information on green products, services, and lifestyles, especially on the Web. Environmentally conscious consumers are faced with a huge amount of “green washing” by companies that want to capitalize on and exploit the growing interest in environmentally-friendly products, health, pollution and toxics.
